TERMS OF USE

Last updated October 8, 2025

AGREEMENT TO OUR LEGAL TERMS

We are Zysne AB ("Company," "we," "us," "our").

We operate the Tellus service, which may also be referred to as Tellus AI ("Tellus," the "Service") (https://tellusai.app/), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at hey@tellusai.app.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and us, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

Your use of the Services is also subject to our Privacy Policy and our Cookie Policy. Please review our Privacy Policy, available at https://tellusai.app/privacy-policy, to understand our practices regarding your personal data. Our Cookie Policy, available at https://tellusai.app/cookies, provides further information about our use of cookies and similar technologies. Both policies are incorporated by reference into these Legal Terms.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. THIRD-PARTY SERVICES AND AUTHENTICATION
  3. INTELLECTUAL PROPERTY RIGHTS
  4. USER REPRESENTATIONS
  5. PROHIBITED ACTIVITIES
  6. USER GENERATED CONTRIBUTIONS
  7. SERVICES MANAGEMENT
  8. TERM AND TERMINATION
  9. MODIFICATIONS AND INTERRUPTIONS
  10. GOVERNING LAW
  11. DISPUTE RESOLUTION
  12. CORRECTIONS
  13. DISCLAIMER
  14. LIMITATIONS OF LIABILITY
  15. INDEMNIFICATION
  16. USER DATA
  17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  18. MISCELLANEOUS
  19. PAYMENTS, SUBSCRIPTIONS, AND REFUNDS
  20. AFFILIATE PROGRAM
  21. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. THIRD-PARTY SERVICES AND AUTHENTICATION

Our Services may integrate with third-party services, including Google OAuth for user authentication and sign-in, and the X Pixel (formerly Twitter Pixel) for advertising and analytics tracking. By using Google sign-in, the X Pixel, or other third-party services, you agree to comply with the applicable terms of service and privacy policies of those third parties, such as Google's API Terms of Service (available at https://developers.google.com/terms), Google API Services User Data Policy (available at https://developers.google.com/terms/api-services-user-data-policy), and X’s Terms of Service (available at https://x.com/en/tos).

We only access and use data from these third-party services (e.g., your name, email, user ID, and profile picture from Google, or website interaction data like page views and conversions from X Pixel) as necessary for authentication, account management, advertising, analytics, and providing our Services, in accordance with our Privacy Policy and Cookie Policy. You consent to the sharing of your data with these third parties as described therein. We are not responsible for the practices of third-party services, and you should review their terms and privacy policies before using our integrated features.

3. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hey@tellusai.app. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

Your Generated Content

Ownership of Generated Content: We do not claim any ownership rights in the text, documents, audio, or other content you create using the Services (your "Inputs") or the content that is generated for you by the AI models used based on your Inputs (the "Generated Content"). Subject to your compliance with these Legal Terms, we hereby assign to you all of our right, title, and interest in and to the Generated Content. This means you can use the Generated Content for any purpose, including commercial purposes, provided your use does not violate these Terms or any applicable laws.

Responsibility for Content: Due to the nature of machine learning, Generated Content may not be unique to you and the Services may generate the same or similar output for other users. We make no representations or warranties about the uniqueness, accuracy, or suitability of any Generated Content. You are solely responsible for your Inputs and the final Generated Content you use. You expressly agree to exonerate us from any and all liability and to refrain from any legal action against us regarding losses or damages of any kind resulting from your use of the Services or the content you generate. You are solely responsible for ensuring your use of the Generated Content does not violate any laws or infringe on the rights of third parties.

Use of Content for Model Training: We believe in protecting your privacy and proprietary information. Therefore, we do not use your Inputs or Generated Content to train any AI models. Your content will be processed solely for the purpose of providing the Services to you and will not be used for any model development, training, or improvement without your explicit, separate consent. For more details on our data handling practices, please review our Privacy Policy.

Copyright Complaints

We respect the intellectual property of others. If you believe that your copyrighted work has been used in a way that constitutes copyright infringement by our Services, please notify us at hey@tellusai.app.

Please provide us with the following information in your notice:

  1. A description of the copyrighted work that you claim has been infringed.
  2. A description of where the alleged infringing material is located on our Services.
  3. Your address, telephone number, and email address.
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

We reserve the right to review any claims and take whatever action we deem appropriate, including removing the infringing content, in accordance with applicable laws.

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are at least 18 years of age and have reached the age of legal majority in your jurisdiction of residence; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

6. USER GENERATED CONTRIBUTIONS

The Services allow you to create, submit, post, display, transmit, and process content and materials, including but not limited to audio, text, comments, suggestions, personal information, or other material (collectively, "Contributions"). These Contributions may be processed by us and our third-party service providers to provide the Services to you. When you create or make available any Contributions, you thereby represent and warrant that:

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

AI-Generated Content Disclaimers

The Services use artificial intelligence (AI) for real-time audio translation. AI-generated translations or other outputs may contain errors, inaccuracies, or biases due to the nature of machine learning. We do not guarantee the accuracy, completeness, or suitability of any AI-generated content. You are solely responsible for reviewing and verifying any outputs before relying on them for any purpose. We disclaim all liability for any damages arising from your use of or reliance on AI-generated content.

Prohibited AI Uses

In addition to the general prohibitions in Section 5, you agree not to use the AI features of the Services to:

Violations may result in immediate termination of your access, as per Section 8.

7. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

8. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

To enforce this provision and prevent fraud, certain account data related to terminated or deleted accounts is retained in a secure, pseudonymized form for a limited period as detailed in our Privacy Policy.

We reserve the right to terminate or suspend any account that attempts to circumvent payment obligations, violates these terms, or engages in harmful, fraudulent, or unlawful conduct. Any material breach may result in immediate suspension or termination of your account, without liability to us.

9. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

10. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Sweden. You and we irrevocably consent that the courts of Stockholm, Sweden shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

11. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute, controversy or claim arising out of or in connection with these Legal Terms, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitrations of the SCC Arbitration Institute. The seat of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be Swedish (or, if both parties agree, in English). These Legal Terms shall be governed by the substantive law of Sweden.

CCPA Arbitration Opt-Out

If you are a California resident, you may opt out of this arbitration agreement within 30 days of accepting these Terms by emailing us at hey@tellusai.app with the subject "CCPA Arbitration Opt-Out" and including your name, email, and a statement opting out. Opting out does not affect other Terms but means disputes will be resolved in court per Section 10.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

12. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

13. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

14. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF:

Additionally, any claim you may have must be brought within six (6) months from the date the cause of action arises, or it will be deemed waived.

15. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

16. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Your privacy matters to us. You can review how we collect, use, and protect your personal information in our Privacy Policy https://tellusai.app/privacy-policy. By using our Services, you agree to the terms of that policy.

17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

18. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

19. PAYMENTS, SUBSCRIPTIONS, AND REFUNDS

Subscriptions: We offer various subscription plans for our Services. By selecting a subscription plan, you agree to pay the recurring fees associated with that plan. Your subscription grants you access to the Services for the duration of the billing period you select (e.g., monthly or annually).

Affirmative Consent for Auto-Renewal: By subscribing and completing payment, you affirmatively consent to the automatic renewal of your subscription at the end of each billing period, as described in these Terms (including pricing and cancellation details). This consent is obtained through your clear action of signup and review of these Terms. We retain anonymized proof (e.g., timestamped logs and hashed identifiers, not full personal data) for at least three (3) years or as required by law (e.g., CA ARL), consistent with our data deletion practices.

Billing and Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it. By subscribing, you authorize us to charge your selected payment method for the recurring subscription fees. You are responsible for providing complete and accurate billing and contact information and for notifying us of any changes to such information.

Renewal Notices: We will send you a written notice (e.g., via email) 5 to 30 days before each renewal, including the renewal date, price, and cancellation instructions, as required by applicable laws (e.g., California Automatic Renewal Law).

Cancellation: You may cancel your subscription at any time through your account settings page or by contacting us. Cancellation is as easy as signup (e.g., one-click via dashboard). Your cancellation will take effect at the end of the current paid billing period. You will continue to have access to the Services until the end of your billing period, and you will not be charged for the subsequent period.

Price Changes: We reserve the right to change the price of our subscription plans at any time. We will provide you with reasonable prior notice of any price changes, typically at least 30 days, by sending an email to the address associated with your account. If you do not wish to agree to the price change, you must cancel your subscription before the new price takes effect. Your continued use of the Services after the price change constitutes your agreement to pay the new price.

Refund Policy: All payments are non-refundable, except as required by law (e.g., 14-day withdrawal right for EU consumers for digital services not yet started). We do not provide refunds or credits for any partial subscription periods, unused services, or accidental purchases. If you are an EU resident and have not started using the Services, you may withdraw within 14 days of purchase for a full refund by contacting us.

Usage Quotas and Measurement

Your subscription plan includes a monthly usage quota for audio analysis and translation generation, measured by the duration of the generated output audio, normalized to a standard English speech rate of approximately 140 words per minute (WPM). This ensures fair allocation regardless of input or output audio speed or language.

Usage is calculated as the actual duration of the generated audio, adjusted to reflect a 140 WPM speech rate if altered speeds are detected. Our measurement is final. Exceeding your quota may limit or suspend access until the next billing cycle or plan upgrade. See Section 5 (Prohibited Activities) and Section 7 (Services Management) for abuse prevention, and Section 11 (Dispute Resolution) for disputes.

20. AFFILIATE PROGRAM

If you participate in our affiliate program (the "Affiliate Program"), you agree to the following additional terms, which supplement and are incorporated into these Legal Terms. In the event of any conflict between these Affiliate Program terms and the rest of the Legal Terms, these Affiliate Program terms will control with respect to the Affiliate Program.

Eligibility and Enrollment

To participate in the Affiliate Program, you must submit an application through our affiliate portal provided by PromoteKit (or any other platform we designate) and be approved by us in our sole discretion. We may reject any application for any reason, including if we determine that your website, social media presence, or promotional methods are unsuitable (e.g., due to inappropriate content, violation of laws, or inconsistency with our brand). Upon approval, you will become an "Affiliate" and receive access to your affiliate dashboard.

You represent and warrant that: (i) you are at least 18 years old or the age of majority in your jurisdiction; (ii) you have the full right, power, and authority to enter into this agreement; and (iii) your participation in the Affiliate Program will not violate any agreement to which you are a party or any applicable laws.

Affiliate Obligations and Promotional Guidelines

As an Affiliate, you agree to promote our Services in a professional, ethical, and lawful manner. You must:

You are solely responsible for the content and manner of your promotions. We disclaim all liability for your promotional activities.

Commissions and Payments

Affiliates will earn commissions on qualifying sales or subscriptions generated through their unique affiliate links or codes, as tracked by PromoteKit. Qualifying referrals are those that result in a paid subscription to our Services by a new customer who has not previously subscribed, subject to our verification and any applicable exclusions (e.g., refunds, chargebacks, or fraudulent activity).

Commission rates, structures, and any bonuses will be specified in your affiliate dashboard or in a separate agreement upon enrollment and may be customized or changed by us at any time with notice. We do not guarantee any specific commission amounts here, as they may vary per affiliate campaign, Affiliate or promotion.

Payments will be made monthly via the method specified in your affiliate dashboard (e.g., PayPal), provided your earned commissions meet the minimum payout threshold (as set in the dashboard). You are responsible for providing accurate payment information and for any taxes or fees associated with receiving payments. We reserve the right to withhold payments for suspected fraud, violations of these terms, or disputes.

If a referred customer requests a refund or cancels within our refund period, any associated commission may be reversed.

Intellectual Property

We grant you a limited, non-exclusive, non-transferable, revocable license to use our approved trademarks, logos, and promotional materials solely for promoting our Services in accordance with these terms. You must not modify these materials without our approval. All goodwill from your use of our intellectual property inures to our benefit.

Tracking and Reporting

We use PromoteKit to track referrals via cookies and other methods. You acknowledge that tracking may not be 100% accurate due to technical limitations (e.g., cookie blocking). Our tracking data is final and binding.

Term and Termination

Your participation in the Affiliate Program begins upon our approval and continues until terminated. Either party may terminate at any time, with or without cause, upon notice. Upon termination, you must cease all promotions and remove our materials. Earned commissions will be paid out in the next cycle, subject to these terms.

We may terminate or suspend your participation immediately for violations of these terms, including prohibited activities, or if we suspect fraud.

Limitation of Liability and Indemnification

In addition to the limitations in Section 14, we will not be liable for indirect, special, or consequential damages arising from the Affiliate Program. You agree to indemnify and hold us harmless from any claims arising from your promotions or violations of these terms.

Changes to Affiliate Terms

We may update these Affiliate Program terms at any time by posting changes here or notifying you via email or the dashboard. Your continued participation constitutes acceptance of the changes.

Compliance with Laws

You must comply with all applicable laws, including export controls, sanctions, and anti-corruption laws. You confirm you are not located in a sanctioned country or on any restricted list.

These terms are governed by the laws specified in Section 10.

21. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.

All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address.
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Counter-Notification

If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter-notification ("Counter-Notification") to our Designated Copyright Agent using the contact information provided below. To be an effective Counter-Notification under the DMCA, your Counter-Notification must include substantially the following:

  1. Your physical or electronic signature.
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if your address is outside of the United States, for any judicial district in which we may be found, and that you will accept service of process from the person who provided the original Notification or an agent of such person.

If we receive a valid Counter-Notification from you, we will provide a copy of it to the complaining party. If the complaining party does not file an action seeking a court order to restrain you from engaging in the infringing activity within 10 business days of receiving the Counter-Notification, we may, in our sole discretion, reinstate the removed material.

Designated Copyright Agent

Attn: Copyright Agent
Zysne AB
Ostra Kasernvagen 3c
Vaxholm, Stockholm 18541
Sweden
Email: hey@tellusai.app

Repeat Infringer Policy

In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

22. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

hey@tellusai.app